Content Moderation

The process of monitoring and filtering user-generated content on digital platforms, increasingly performed by AI systems. Content moderation has documented negative effects on people with disabilities: automated systems have suppressed content from disabled creators (TikTok deprioritizing disability-related content), censored disability advocacy material, wrongly classified adaptive clothing ads as medical device advertisements, and misinterpreted disability-related speech patterns (OpenAI's Whisper hallucinating violent language during pauses common with certain speech impairments). These failures reflect training data that underrepresents disabled voices and moderation rules designed without disability community input.