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Glossary

Terms used in accessibility research and practice. Each entry has a definition, common aliases, and category tags.

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Web Interaction Environment(also: WIE)
A modelling concept defined as a particular audience group's set of intrinsic characteristics upon which tailored evaluation procedures can be applied to a website. Introduced by Lopes and Carrico (2008), WIEs organize user characteristics across four domains: Users (abilities,…
White Glove Service
A hospitality concept denoting personalized, detail-oriented service characterized by five qualities: anticipatory assistance (acting before being asked), discretion and privacy, attention to detail, personalization, and seamless problem resolution. In accessibility and…
Whole-Self(also: Whole Self)
A concept from disability justice that frames a disabled person's identity, needs, and preferences as a rich, multidimensional whole — cultural background, lived experiences, interests, relationships, and aspirations — rather than being reduced to their disability or impairment.…

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