Crippin' WhatsApp's Interaction Design: Learnings from the blind/visually impaired users of India
Hrittika Bhowmick, Atharva Shrivastava, Sandeep Ysp, Shilpaa Anand, Dipanjan Chakraborty · 2025 · Proceedings of the 27th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2025)
This paper examines how blind and visually impaired users in India navigate WhatsApp, using critical disability studies and Roland Barthes' concept of myth to argue that WhatsApp's design naturalizes visual interaction as universal while marginalizing auditory, haptic, and…
screen readers · blind users · social media accessibility · Global South accessibility · critical disability studies