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• Finding the Signal in the Noise: An Exploratory Study on Assessing the Effectiveness of AI and Accessibility Forums for Blind Users' Support Needs

  Satwik Ram Kodandaram, Jiawei Zhou, Xiaojun Bi, IV Ramakrishnan, Vikas Ashok · 2026 · Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI '26)

  This exploratory interview study with 14 blind screen-reader users examines how they use accessibility-focused online forums (JFW, NVDA groups, AppleVis, r/Blind) and generative AI tools (ChatGPT, Gemini, Claude) to troubleshoot computer-interaction problems, learn new assistive…

  blind users · screen readers · accessibility forums · generative AI · ChatGPT

• The Effects of "Not Knowing What You Don't Know" on Web Accessibility for Blind Web Users

  Jeffrey P. Bigham, Irene Lin, Saiph Savage · 2017 · Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '17)

  This paper introduces and empirically investigates the concept of "Not Knowing What You Don't Know" (NKWYDK) in the context of blind web users. When a blind person encounters difficulty finding information on a web page, they face a fundamental uncertainty that sighted users…

  web accessibility · screen readers · blindness · usability · information foraging

• Enriching Web Information Scent for Blind Users

  Markel Vigo, Barbara Leporini, Fabio Paternò · 2009 · Proceedings of the 11th International ACM SIGACCESS Conference on Computers and Accessibility (Assets '09)

  This paper investigates whether annotating web links with accessibility scores of their target pages can improve navigation efficiency for blind screen reader users. The core idea draws on information foraging theory: just as sighted users follow visual cues ("information…

  web accessibility · blind users · screen readers · information scent · information foraging

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