Teach or Design? How Older Adults' Use of Ticket Vending Machines Could Be More Effective
Michael Sengpiel · 2016 · ACM Transactions on Accessible Computing
This study addresses the "teach or design" debate in accessible technology by comparing two interventions to improve older adults' use of ticket vending machines (TVMs). The research recruited 62 older adults (mean age 68) and 62 younger adults (mean age 25) to test three…
older adults · public access systems · universal usability · computer literacy · kiosk design