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• "Slipping through the cracks": A Duoethnography of Web Accessibility

  Shira Abramovich, Elizabeth Patitsas · 2024 · ASSETS '24: Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility

  This position paper uses duoethnography — a collaborative qualitative method where two researchers examine a shared topic through their contrasting personal experiences — to explore the practical labour of doing web accessibility work. The authors, Shira Abramovich (a…

  web accessibility · professional practice · accessibility management · organizational accessibility · qualitative research

• "I'm treating it kind of like a diary": Characterizing How Users with Disabilities Use AI Chatbots

  Kayla Mullen, Wenhan Xue, Manasa Kudumu · 2024 · Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2024)

  This study investigates how people with disabilities actually use LLM-based chatbots like ChatGPT, Gemini, Claude, and Perplexity in their daily lives. While previous research has focused primarily on identifying harms that LLMs impose on the disability community — such as…

  large language models · AI chatbots · disability representation · disability justice · assistive AI

• I Don't Want to Sound Rude, but It's None of Their Business: Exploring Security and Privacy Concerns around Assistive Technology Use in Educational Settings

  Alisha Marsh, Lauren R. Milne · 2024 · ACM Transactions on Accessible Computing

  This qualitative study investigates the security and privacy concerns of students with disabilities who use assistive technology (AT) in higher education settings. The researchers conducted semi-structured interviews with 8 students who use various forms of AT (including screen…

  assistive technology · privacy · security · disability disclosure · higher education

• Digital Accessibility Education in Context: Expert Perspectives on Building Capacity in Academia and the Workplace

  Andy Coverdale, Sarah Lewthwaite, Sarah Horton · 2024 · ACM Transactions on Accessible Computing

  This substantial qualitative study examines how socio-cultural contexts shape digital accessibility education in both academic and workplace settings. The researchers engaged 55 experienced accessibility educators through an expert panel method (30 participants across two…

  accessibility education · pedagogy · higher education · workplace training · communities of practice

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