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• Information Wayfinding of Screen Reader Users: Five Personas to Expand Conceptualizations of User Experiences

  J. Bern Jordan, Victoria Van Hyning, Mason A. Jones, Rachael Bradley Montgomery, Elizabeth Bottner, Evan Tansil · 2024 · ASSETS '24: Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper presents five user personas representing the diverse range of screen reader experiences, developed from observations across several studies with blind screen reader users. The authors challenge the common assumption in research and development that screen reader users…

  screen readers · blind users · personas · user experience · information wayfinding

• Development and Evaluation of the Mobile Tech Support Questionnaire for Older Adults

  Hasti Sharifi, Joseph E Michaelis, Debaleena Chattopadhyay · 2024 · ASSETS '24: Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper develops and validates the Mobile Tech Support Questionnaire (MTSQ), a standardised instrument for measuring older adults' preferences for and perceived quality of technology support during ongoing mobile device use. While mobile device ownership among older adults…

  older adults · mobile technology · tech support · questionnaire development · digital literacy

• Scaffolding Digital Literacy Through Digital Skills Training for Disabled People in the Global South

  Laxmi Gunupudi, Maryam Bandukda, Giulia Barbareschi, Tigmanshu Bhatnagar, Aanchal Singh, Satish Mishra, Amit Prakash, Catherine Holloway · 2024 · ASSETS 2024: 26th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper presents a digital skills training intervention for 138 blind and partially sighted (BPS) and deaf and hard-of-hearing (DHH) people across India and Kenya, grounded in Vygotsky's Scaffolding Theory. The study addresses the digital divide facing disabled people in…

  digital literacy · digital skills · scaffolding · visual impairment · hearing impairment

• Exploring the Role of Social Support When Integrating Generative AI in Small Business Workflows

  Quentin Romero Lauro, Jeffrey P. Bigham, Yasmine Kotturi · 2024 · Companion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing (CSCW Companion '24)

  This paper investigates how small business owners from resource-constrained communities leverage their offline social networks to integrate generative AI technologies into their business workflows. The researchers interviewed 11 participants — seven entrepreneurs and four…

  generative AI · entrepreneurship · social support · technology adoption · digital divide

• 'Your Duties Are To Sweep A Floor Remotely': Low Information Quality in Job Advertisements is a Barrier to Low-Income Job-Seekers' Successful Use of Digital Platforms

  Sara Kingsley, Michael Six Silberman, Clara Wang, Robert Lambeth, Jiayin Zhi, Motahhare Eslami, Beibei Li, Jeffrey Bigham · 2024 · Proceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work (CHIWORK)

  This paper investigates barriers that low-income job-seekers face when using digital platforms to find work, based on 27 semi-structured interviews with US residents earning under $45,000 who had searched for paid work in the previous two years. The participants — 30% of whom…

  digital inclusion · digital divide · employment · disability employment · low-income users

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