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• Bridging the Digital Divide: Enhancing Digital Inclusion of Blind or Partially Sighted and Deaf or Hard of Hearing Individuals in Low- and Middle-Income Countries through Smartphones as Assistive Technology

  Maryam Bandukda, Mary Caroline Yuk, Giulia Barbareschi, Laxmi Gunupudi, Vinicius Ramos, Amit Prakash, Satish Mishra, Victoria Austin, Catherine Holloway · 2026 · ACM Transactions on Accessible Computing

  This multi-country study evaluates a two-day scaffolded digital skills training intervention designed to improve smartphone proficiency among blind or partially sighted (BPS) and deaf or hard of hearing (DHH) individuals in Brazil, India, and Kenya. The research recruited 395…

  digital inclusion · digital literacy · LMIC · blind and low vision · deaf and hard of hearing

• Look Here, Click Me: Improving Older Adults’ Perception of Manipulable User Interface Components through AI-Based Perceptual Guidance

  Sera Park, Seoyeon Kim, Sangyeon Kim · 2026 · Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems (CHI EA ’26)

  This CHI 2026 Extended Abstracts paper from Sookmyung Women’s University (Seoul) tackles a concrete gap in older-adult digital literacy: existing programs teach step-by-step procedures ("tap here, then here, then here") that collapse the moment an app updates its layout. The…

  older adults · digital literacy · perceptual learning · accessibility · UI components

• Information Wayfinding of Screen Reader Users: Five Personas to Expand Conceptualizations of User Experiences

  J. Bern Jordan, Victoria Van Hyning, Mason A. Jones, Rachael Bradley Montgomery, Elizabeth Bottner, Evan Tansil · 2024 · ASSETS '24: Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper presents five user personas representing the diverse range of screen reader experiences, developed from observations across several studies with blind screen reader users. The authors challenge the common assumption in research and development that screen reader users…

  screen readers · blind users · personas · user experience · information wayfinding

• Development and Evaluation of the Mobile Tech Support Questionnaire for Older Adults

  Hasti Sharifi, Joseph E Michaelis, Debaleena Chattopadhyay · 2024 · ASSETS '24: Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper develops and validates the Mobile Tech Support Questionnaire (MTSQ), a standardised instrument for measuring older adults' preferences for and perceived quality of technology support during ongoing mobile device use. While mobile device ownership among older adults…

  older adults · mobile technology · tech support · questionnaire development · digital literacy

• Scaffolding Digital Literacy Through Digital Skills Training for Disabled People in the Global South

  Laxmi Gunupudi, Maryam Bandukda, Giulia Barbareschi, Tigmanshu Bhatnagar, Aanchal Singh, Satish Mishra, Amit Prakash, Catherine Holloway · 2024 · ASSETS 2024: 26th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper presents a digital skills training intervention for 138 blind and partially sighted (BPS) and deaf and hard-of-hearing (DHH) people across India and Kenya, grounded in Vygotsky's Scaffolding Theory. The study addresses the digital divide facing disabled people in…

  digital literacy · digital skills · scaffolding · visual impairment · hearing impairment

• Exploring the Role of Social Support When Integrating Generative AI in Small Business Workflows

  Quentin Romero Lauro, Jeffrey P. Bigham, Yasmine Kotturi · 2024 · Companion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing (CSCW Companion '24)

  This paper investigates how small business owners from resource-constrained communities leverage their offline social networks to integrate generative AI technologies into their business workflows. The researchers interviewed 11 participants — seven entrepreneurs and four…

  generative AI · entrepreneurship · social support · technology adoption · digital divide

• 'Your Duties Are To Sweep A Floor Remotely': Low Information Quality in Job Advertisements is a Barrier to Low-Income Job-Seekers' Successful Use of Digital Platforms

  Sara Kingsley, Michael Six Silberman, Clara Wang, Robert Lambeth, Jiayin Zhi, Motahhare Eslami, Beibei Li, Jeffrey Bigham · 2024 · Proceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work (CHIWORK)

  This paper investigates barriers that low-income job-seekers face when using digital platforms to find work, based on 27 semi-structured interviews with US residents earning under $45,000 who had searched for paid work in the previous two years. The participants — 30% of whom…

  digital inclusion · digital divide · employment · disability employment · low-income users

• A Case for Making Web Accessibility Guidelines Accessible: Older Adult Content Creators and Web Accessibility Planning

  Aqueasha Martin-Hammond, Ulka Patil, Barsa Tandukar · 2021 · Proceedings of the 23rd International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '21)

  This short paper presents an experience report on partnering with older adult content creators at an independent living community to support web accessibility planning for their internal resident website. The website served as a civic participation tool where resident committees…

  web accessibility · older adults · content creators · WCAG · participatory research

• Enhancing Internet Search Abilities for People with Intellectual Disabilities in Sri Lanka

  Theja K. Arachchi, Laurianne Sitbon, Jinglan Zhang, Ruwan Gamage, Priyantha Hewagamage · 2021 · ACM Transactions on Accessible Computing

  This study examines how young adults with intellectual disabilities (ID) in Sri Lanka, who had never previously used the Internet, learned to perform web searches using Google in their native Sinhala language. Ten participants aged 18-30 from two special schools participated in…

  intellectual disabilities · web search · digital literacy · eLearning · cognitive accessibility

• Personalization and Layering to Simplify Computer Accessibility

  Gregg Vanderheiden, J. Bern Jordan · 2019 · Proceedings of the 21st International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)

  This demonstration paper presents Morphic, an operating system extension that combines auto-personalization, complexity layering, enhanced feature discovery, and Install on Demand (IoD) to make computers easier to use for people who face barriers due to disability, literacy, or…

  auto-personalization · cognitive accessibility · digital literacy · assistive technology · operating system accessibility

• Gender and Help Seeking by Older Adults When Learning New Technologies

  Rachel L. Franz, Leah Findlater, Barbara Barbosa Neves, Jacob O. Wobbrock · 2019 · Proceedings of the 21st International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)

  This paper investigates whether the gender stereotype that men are more reluctant to ask for help applies in the context of older adults learning new technologies. The study was motivated by the observation that if older men avoid asking for help with technology, this could…

  older adults · aging · gender · help seeking · technology self-efficacy

• Supporting Older Adults in Using Complex User Interfaces with Augmented Reality

  Junhan Kong, Anhong Guo, Jeffrey P. Bigham · 2019 · Proceedings of the 21st International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)

  This demonstration paper presents an augmented reality system that provides step-by-step visual guidance to help older adults navigate complex user interfaces. The core problem is that older adults frequently struggle with complex digital interfaces — from self-service kiosks…

  older adults · aging · augmented reality · cognitive support · user interface

• Help Kiosk: An Augmented Display System to Assist Older Adults to Learn How to Use Smart Phones

  Zachary Wilson, Helen Yin, Sayan Sarcar, Rock Leung, Joanna McGrenere · 2018 · Proceedings of the 20th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '18)

  This demonstration paper presents Help Kiosk (HK), a system that uses a large 19-inch touchscreen display to temporarily augment a smartphone's small screen during learning episodes for older adults. The system addresses two converging trends: rapidly growing populations of…

  aging · mobile accessibility · digital literacy · learning · older adults

• Breaking Barriers to Digital Literacy: An Intergenerational Social-Cognitive Approach

  Keith Atkinson, Jaclyn Barnes, Judith Albee, Peter Anttila, Judith Haataja, Kanak Nanavati, Kelly Steelman, Charles Wallace · 2016 · Proceedings of the 18th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '16)

  This experience report presents narratives from learners and student tutors participating in the BASIC (Building Adult Skills in Computing) program at Michigan Technological University, which has paired university students with older community members (mostly 60+) for one-on-one…

  aging · digital literacy · digital divide · education · collaborative learning

• A Tool for Capturing Essential Preferences

  Dana Ayotte, Michelle Brennan, Nancy Frishberg, Cynthia Jimes, Lisa Petrides, Whitney Quesenbery, Madeleine Rothberg, Rich Schwerdtfeger, Jim Tobias, Jutta Treviranus, Shari Trewin, Gregg C. Vanderheiden · 2016 · Proceedings of the 18th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '16)

  This demonstration paper presents the First Discovery Tool, a multimodal web-based application designed to help people discover and set essential accessibility preferences — such as large fonts, high contrast, speech output, or one-handed keyboard use — to address major…

  personalization · accessibility tools · aging · education · inclusive design

• W4A Camp Report 2014 Edition

  Giorgio Brajnik · 2015 · Proceedings of the 12th International Web for All Conference (W4A)

  This report summarizes the discussions from the 2014 W4A Camp, an unconference session held at the end of the W4A conference where accessibility researchers informally debated topics they considered important for the field. Chaired by Giorgio Brajnik, the session involved 17…

  web accessibility · accessibility definitions · older adults · emotional barriers · EPUB

• Remote IT Education for Senior Citizens

  Hironobu Takagi, Akihiro Kosugi, Tatsuya Ishihara, Kentarou Fukuda · 2014 · Proceedings of the 11th Web for All Conference (W4A)

  This paper addresses the challenge of teaching IT skills to senior citizens in Japan, where the elderly population ratio has reached 25% nationally and up to 40% in some regions. The authors identified that peer teaching — skilled seniors teaching unskilled seniors — is the most…

  aging · digital literacy · digital divide · education · remote learning

• Relating Computer Tasks to Existing Knowledge to Improve Accessibility for Older Adults

  Nic Hollinworth, Faustina Hwang · 2010 · Proceedings of the 12th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2010)

  This paper investigates whether a custom file management interface designed to resemble physical paper documents, folders, and sticky labels can improve computer accessibility for older adults. The authors identify a fundamental problem: people learn new tasks by relating them…

  older adults · digital literacy · interface design · file management · skeuomorphic design

• About the relevance of accessibility barriers in the everyday interactions of older people with the web

  Sergio Sayago, Josep Blat · 2009 · Proceedings of the 2009 International Cross-Disciplinary Conference on Web Accessibility (W4A)

  This paper reports findings from a remarkable 3-year ethnographic study (2005-2008) of 388 older people (aged 65-80) using web and computer technologies in their daily lives at the Àgora adult centre in Barcelona. Unlike most accessibility research that relies on lab-based…

  aging · ethnography · web accessibility · cognitive accessibility · mouse interaction

• Autism/Excel Study

  Mary Hart · 2005 · Proceedings of the 7th International ACM SIGACCESS Conference on Computers and Accessibility (Assets '05)

  This study investigates whether high school students with Autism Spectrum Disorder (ASD) can learn Microsoft Excel at a level comparable to a regular education computing class, and whether the structured spreadsheet environment might support development of multi-step planning…

  autism spectrum disorder · education · cognitive accessibility · adapted curriculum · executive function

20 results.