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• Incorporating Procedural Fairness in Flag Submissions on Social Media Platforms

  Yunhee Shim, Shagun Jhaver · 2026 · ACM Transactions on Social Computing

  This paper examines how the design choices embedded in social media flagging mechanisms shape users' perceptions of procedural fairness. Flagging — the ability for users to report posts or accounts that violate community guidelines — is a critical component of platform…

  content moderation · platform governance · procedural fairness · flagging · social media

• User Experience of Autonomous Ferries: What Passengers Need and How to Design for It

  Felix-Marcel Petermann, Ole Andreas Alsos, Mina Saghafian, Erik Veitch, Grace Winifred Turner, Maria Letizia Potenza · 2026 · Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI '26)

  Petermann and colleagues report one of the first in-depth qualitative studies of passenger experience on an autonomous urban ferry, drawing on 164 post-ride semi-structured interviews conducted during a three-week public trial of milliAmpere 2 in Trondheim, Norway, in autumn…

  autonomous vehicles · autonomous ferry · public transport accessibility · human-machine interface · automation transparency

• Enhancing Accessibility in Webtoons: Investigating Audio Effect Placement Strategies for Visually Impaired Users

  Heewon Lee, Juwon Cheong, Minsung Kim, Jia Kim, Hyunjung Kim · 2025 · ASSETS 2025: 27th International ACM SIGACCESS Conference on Computers and Accessibility

  This extended abstract investigates how the timing of audio effect (AE) placement—before, during (overlapping), or after narration—affects the user experience of audio-described webtoons for visually impaired users. Webtoons are Korean-originated vertical-scrolling comics…

  blindness · low vision · audio description · webtoons · digital comics

• Information Wayfinding of Screen Reader Users: Five Personas to Expand Conceptualizations of User Experiences

  J. Bern Jordan, Victoria Van Hyning, Mason A. Jones, Rachael Bradley Montgomery, Elizabeth Bottner, Evan Tansil · 2024 · ASSETS '24: Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper presents five user personas representing the diverse range of screen reader experiences, developed from observations across several studies with blind screen reader users. The authors challenge the common assumption in research and development that screen reader users…

  screen readers · blind users · personas · user experience · information wayfinding

• User Perceptions and Preferences for Online Surveys in American Sign Language: An Exploratory Study

  Rachel Boll, Shruti Mahajan, Tish Burke, Khulood Alkhudaidi, Brittany Henriques, Isabelle Cordova, Zoey Walker, Erin T. Solovey, Jeanne Reis · 2023 · Proceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)

  This paper presents SL-Surveys, an interactive prototype survey tool designed from the ground up for American Sign Language (ASL) rather than retrofitting text-based survey platforms with ASL video content. The research team, which included Deaf ASL-signing researchers,…

  deaf and hard of hearing · American Sign Language · survey design · user experience · ASL-centric design

• Performance and Pleasure: Exploring the Perceived Usefulness and Appeal of Physical Activity Data Visualizations with Older Adults

  Dimitri Vargemidis, Kathrin Gerling, Vero Vanden Abeele, Luc Geurts · 2023 · ACM Transactions on Accessible Computing

  This mixed-methods study examines how older adults perceive and value different approaches to visualizing physical activity (PA) data from wearable activity trackers. The researchers combined semi-structured interviews (N=17) and an online survey (N=27) with 44 older adults…

  older adults · physical activity · data visualization · wearable technology · activity trackers

• Exploring Smart Speaker User Experience for People Who Stammer

  Anna Bleakley, Daniel Rough, Abi Roper, Stephen Lindsay, Martin Porcheron, Minha Lee, Stuart Alan Nicholson, Benjamin R. Cowan, Leigh Clark · 2022 · Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '22)

  This paper investigates how people who stammer experience smart speakers in their daily lives over a three-week period. The researchers deployed Google Nest devices in the homes of 11 participants (mean age 33, recruited through the STAMMA charity in the UK) and collected data…

  stammering · stuttering · speech disfluency · smart speakers · voice interface

• Investigating Sign Language Interpreter Rendering and Guiding Methods in Virtual Reality 360-Degree Content

  Craig Anderton · 2022 · Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '22)

  This paper explores how sign language interpretation can be effectively presented in virtual reality 360-degree (VR360) three-degrees-of-freedom video content. The research addresses a significant gap: while VR accessibility guidelines exist for subtitles, there has been almost…

  sign language · virtual reality · extended reality · 360-degree video · deaf accessibility

• Design and Evaluation of Hybrid Search for American Sign Language to English Dictionaries: Making the Most of Imperfect Sign Recognition

  Saad Hassan, Akhter Al Amin, Alexis Gordon, Sooyeon Lee, Matt Huenerfauth · 2022 · Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems (CHI '22)

  This CHI 2022 paper tackles a practical problem faced by the roughly 200,000 students currently studying American Sign Language (ASL) in the US: how do you look up the meaning of a sign you just saw when you don't know its English gloss? Unlike written languages, ASL has no…

  american sign language · sign language · sign language recognition · search interfaces · dictionary

• Toward a User Experience Tool Selector for Voice User Interfaces

  Andreas M. Klein · 2021 · Proceedings of the 18th International Web for All Conference (W4A)

  This doctoral consortium paper proposes the development of a UX tool selector for voice user interfaces (VUIs), presented as a web application that recommends appropriate measurement tools for evaluating VUI quality. Voice assistants such as Alexa, Google Assistant, and Siri…

  voice user interfaces · user experience · evaluation methods · voice assistants · conversational user interfaces

• Implementing an Accessible Conversational User Interface: Applying Feedback from University Students and Disability Support Advisors

  Francisco Iniesto, Tim Coughlan, Kate Lister · 2021 · Proceedings of the 18th International Web for All Conference (W4A)

  This paper presents results from a beta trial of the ADMINS (Assistants for the Disclosure and Management of Information about Needs and Support) virtual assistant, developed at The Open University (UK) to help students disclose disabilities and receive guidance about available…

  conversational user interfaces · disability disclosure · higher education · participatory design · chatbots

• Enhancing Video Communication Experience for Low Vision Users

  Andreas Sackl, Raimund Schatz, Bruno Gardlo, Manfred Tscheligi · 2021 · Proceedings of the 18th International Web for All Conference (W4A)

  This paper investigates whether real-time video enhancement techniques can improve the video chat experience for people with low vision. The researchers extended an existing custom video player with video chat capabilities, allowing users to individually adjust the visual…

  low vision · video communication · visual enhancement · user experience · assistive technology

• Effect of Caption Width on the TV User Experience by Deaf and Hard of Hearing Viewers

  Abraham Glasser, Joseline Garcia, Chang Hwang, Christian Vogler, Raja Kushalnagar · 2021 · Proceedings of the 18th International Web for All Conference (W4A)

  This study from Rochester Institute of Technology and Gallaudet University investigates how caption line width affects the viewing experience for Deaf and hard of hearing (DHH) viewers. Captioning technology has not kept pace with the shift from broadcast TV to diverse personal…

  captioning · deaf and hard of hearing · video accessibility · user experience · media accessibility

• Evaluation of Assistive Technologies from the perspective of Usability, User Experience and Accessibility: a Systematic Mapping Study

  Tatiany Xavier de Godoi, Guilherme Corredato Guerino, Natasha Malveira C. Valentim · 2021 · Proceedings of the XX Brazilian Symposium on Human Factors in Computing Systems (IHC)

  This systematic mapping study (SMS) investigates how assistive technologies (ATs) are evaluated from the perspectives of usability, user experience (UX), and accessibility — three interrelated but distinct software quality factors. The authors searched Scopus, ACM Digital…

  assistive technology · usability · user experience · accessibility evaluation · systematic review

• Immersive Virtual Reality for Older Adults: Empirically Grounded Design Guidelines

  Vero Vanden Abeele, Brenda Schraepen, Hanne Huygelier, Celine Gillebert, Kathrin Gerling, Raymond Van Ee · 2021 · ACM Transactions on Accessible Computing

  This paper establishes empirically grounded design guidelines for immersive virtual reality (IVR) experiences targeting older adults. The researchers conducted two complementary studies: first, a systematic literature review that compiled 67 design guidelines from 13 prior…

  virtual reality · older adults · aging · design guidelines · accessibility

• Evaluation of user experience and cognitive load of a gamified cognitive training application for children with learning disabilities

  Adel Shaban, Elaine Pearson · 2020 · Proceedings of the 17th International Web for All Conference (W4A)

  This study presents the design and evaluation of "The Treasure," a gamified web-based application created to train and improve working memory in children with learning disabilities. The application was built on a design framework integrating guidelines from HCI, accessibility,…

  learning disabilities · gamification · cognitive load · working memory · user experience

• Automatic Text Simplification Tools for Deaf and Hard of Hearing Adults: Benefits of Lexical Simplification and Providing Users with Autonomy

  Oliver Alonzo, Matthew Seita, Abraham Glasser, Matt Huenerfauth · 2020 · Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (CHI '20)

  This CHI 2020 paper is the first empirical study of lexical Automatic Text Simplification (ATS) with Deaf and Hard-of-Hearing (DHH) adult readers, and introduces user autonomy as a central design variable in accessibility ATS tools. Prior ATS research with DHH users had looked…

  automatic text simplification · deaf and hard of hearing · lexical simplification · user autonomy · reading accessibility

• A Computer Anxiety Model for Elderly Users Interacting with the Web

  Thiago Donizetti dos Santos, Vagner Figueredo de Santana · 2019 · Proceedings of the 16th International Web for All Conference (W4A)

  This paper presents a model for automatically detecting Computer Anxiety (CA) levels in older adults through analysis of their interaction logs while browsing the web. Computer Anxiety — defined as negative emotions and cognition processes evoked during actual or imagined…

  computer anxiety · older adults · aging · interaction logging · machine learning

• Continuous Web Personalization using Selector-template Pairs

  Vagner Figueredo de Santana, M. Cecilia C. Baranauskas · 2019 · Proceedings of the 16th International Web for All Conference (W4A)

  This paper presents a continuous web personalization approach that automatically adjusts website user interfaces based on observed usage patterns to reduce accessibility barriers and usability problems. Built on the WELFIT (Web Event Logger and Flow Identification Tool)…

  web personalization · accessibility · usability · interaction logging · data mining

• User Perspectives on Robotics for Post-stroke Hand Rehabilitation

  Chloe Ng · 2019 · Proceedings of the 21st International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2019)

  This student research abstract presents a preliminary qualitative study investigating user perceptions of an exoskeleton robotic device designed for post-stroke hand rehabilitation. Impaired hand motor function is one of the most significant disabilities following stroke,…

  stroke rehabilitation · exoskeleton · robotics · motor disability · assistive technology

• Computer Anxiety and Interaction: A Systematic Review

  Thiago Donizetti dos Santos, Vagner Figueredo de Santana · 2018 · Proceedings of the 15th International Web for All Conference (W4A 2018)

  This paper presents a systematic review of 111 papers on Computer Anxiety (CA) in the context of Human-Computer Interaction, synthesising research spanning 1986-2017 across four databases (Springer, ACM, IEEExplore, PubMed). Computer Anxiety is defined as negative emotions and…

  computer anxiety · older adults · aging · digital inclusion · self-efficacy

• Reliability Aware Web Accessibility Experience Metric

  Shuyi Song, Jiajun Bu, Chengchao Shen, Andreas Artmeier, Zhi Yu, Qin Zhou · 2018 · Proceedings of the 15th International Web for All Conference (W4A)

  This paper introduces RA-WAEM (Reliability Aware Web Accessibility Experience Metric), a novel approach to measuring website accessibility that incorporates actual user experience from people with disabilities while accounting for the varying reliability of different evaluators.…

  accessibility metrics · user experience · accessibility evaluation · machine learning · web accessibility

• Help Kiosk: An Augmented Display System to Assist Older Adults to Learn How to Use Smart Phones

  Zachary Wilson, Helen Yin, Sayan Sarcar, Rock Leung, Joanna McGrenere · 2018 · Proceedings of the 20th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '18)

  This demonstration paper presents Help Kiosk (HK), a system that uses a large 19-inch touchscreen display to temporarily augment a smartphone's small screen during learning episodes for older adults. The system addresses two converging trends: rapidly growing populations of…

  aging · mobile accessibility · digital literacy · learning · older adults

• Emotionally Oriented Analysis of the Experiences of Visually Impaired People on Facebook

  Cristiane N. Nobre, Magali R. G. Meireles, Débora B. F. Da Silva, Alberto H. Faria, Niltom Vieira · 2018 · ACM Transactions on Accessible Computing (TACCESS)

  This paper investigates the emotional experiences of visually impaired Facebook users compared to sighted users, using the PANAS (Positive and Negative Affect Schedule) psychological instrument. The research addresses a gap in accessibility literature: while many studies…

  blindness · low vision · social media accessibility · Facebook · emotional design

• Effects of Virtual Reality Properties on User Experience of Individuals with Autism

  Lal "Lila" Bozgeyikli, Evren Bozgeyikli, Andrew Raij, Redwan Alqasemi, Srinivas Katkoori, Rajiv Dubey · 2018 · ACM Transactions on Accessible Computing

  This study systematically examines how five virtual reality user interface attributes affect the experience of high-functioning individuals with autism spectrum disorder (HFASD). The research addresses a critical gap in VR design guidelines for autistic users, particularly in…

  autism spectrum disorder · virtual reality · user interface design · vocational training · user experience