Are Users the Gold Standard for Accessibility Evaluation?
Amaia Aizpurua, Myriam Arrue, Simon Harper, Markel Vigo · 2014 · Proceedings of the 11th Web for All Conference (W4A)
This paper critically examines whether user testing with blind users is a reliable "gold standard" for web accessibility evaluation. Drawing on an exploratory study with 11 legally blind participants (10 JAWS users, 1 VoiceOver user, ages 21-64) who navigated four restaurant…
user testing · accessibility evaluation · blind users · screen readers · research methodology