Glossary

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Accommodation Process(also: Accommodation Workflow, Accommodation Request Process)

The organizational workflow through which workplace accommodations for employees with disabilities are requested, negotiated, implemented, and monitored. The accommodation process typically involves multiple stakeholders including the employee, human resources, supervisors, IT…

Accommodations(also: Reasonable Accommodations, Workplace Accommodations)

Modifications or adjustments to environments, processes, or practices that enable disabled people to participate equally. In employment contexts, reasonable accommodations may include flexible scheduling, remote work options, modified job duties, assistive technology provision,…

Disability Employment(also: Disability and Employment)

The broad domain encompassing how disability intersects with employment, including hiring discrimination, workplace accommodations, underemployment, employment gaps, and alternative work arrangements. Disabled people face persistent employment disparities, with significantly…

Flexible Work(also: Flexible Work Arrangements, Flexible Employment)

Work arrangements that allow variation in schedule, location, pace, or structure, including remote work, flexible hours, part-time options, and self-directed work. For many disabled people, flexible work is not a perk but a fundamental accessibility requirement, as rigid…

Invisible Cost of Disability(also: Hidden Cost of Disability, Disability Tax, Crip Tax)

The additional time, energy, money, and cognitive effort that people with disabilities must expend to accomplish tasks that non-disabled people can complete without such overhead. In workplace contexts, these costs include purchasing extra assistive technology and software,…

Invisible Work(also: Invisible Labour, Hidden Work)

The unrecognized and often uncompensated effort that people with disabilities must perform to navigate inaccessible environments, technologies, and workplaces. In professional settings, invisible work includes learning workarounds for inaccessible software, preparing extensively…

Job Accommodation Network(also: JAN)

A free service funded by the U.S. Department of Labor's Office of Disability Employment Policy that provides guidance on workplace accommodations and disability employment issues. JAN offers one-on-one consultation to employers, employees, and service providers on practical…

Workplace Accessibility

The degree to which work environments, processes, tools, and cultures enable disabled employees to perform their jobs effectively and participate fully in workplace life. Workplace accessibility extends beyond physical access and assistive technology to include accessible…

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