Glossary

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ADKAR(also: ADKAR Model, ADKAR Change Management Model)

A goal-oriented change management model developed by Prosci that identifies five sequential outcomes an individual must achieve for organizational change to succeed: Awareness of the need for change, Desire to support and participate in it, Knowledge of how to change, Ability to…

AccessComputing

An NSF-funded alliance led by the University of Washington that works to increase the participation of people with disabilities in computing fields. AccessComputing connects students with disabilities to mentors, internships, and resources in computing education and careers,…

Accessibility Awareness

The level of knowledge and understanding that individuals, particularly software developers and designers, have about accessibility requirements, standards, and the needs of people with disabilities. Research consistently shows that low accessibility awareness among industry…

Accessibility Champion(also: Accessibility Hero, Accessibility Advocate, A11y Champion)

An individual within an organization or institution who takes personal responsibility for promoting and advancing accessibility practices, often without formal mandate or recognition. Accessibility champions raise awareness among colleagues, influence procurement and development…

Accessibility Education(also: A11y Education)

The teaching and learning of accessibility principles, practices, and standards across educational settings. Accessibility education encompasses both teaching students with disabilities in accessible ways and teaching all students about accessibility so they can create inclusive…

Accessibility Maturity(also: Accessibility Maturity Model, Digital Accessibility Maturity)

A framework for assessing how well an organization has integrated accessibility into its culture, processes, and products, typically measured across dimensions such as leadership commitment, policy, training, procurement, design and development practices, testing, and user…

Accessibility Maturity Model(also: Accessibility Maturity, Digital Accessibility Maturity)

A framework for assessing how well an organization has integrated accessibility into its culture, processes, and outputs. Maturity models typically progress through stages from ad hoc or reactive approaches (where accessibility depends on individual champions) to embedded and…

Accessibility Policy(also: Web Accessibility Policy, Digital Accessibility Policy)

A formal organizational document that defines an institution's commitment to digital accessibility, typically specifying the standards to be followed (such as WCAG conformance levels), roles and responsibilities, timelines for compliance, and mechanisms for monitoring and…

Accessibility conformance report(also: ACR, VPAT, Voluntary Product Accessibility Template)

A document that records the degree to which a product or service meets accessibility standards such as WCAG, Section 508, or EN 301 549. In enterprise settings, conformance reports are a primary deliverable of the accessibility testing process, used to communicate compliance…

Accessibility education(also: A11y education, Accessibility curriculum)

The integration of accessibility and universal design topics into formal educational programs, particularly in computer science, design, and engineering curricula. Effective accessibility education combines theoretical understanding of disability models and standards with…

Accessibility ontology(also: A11y ontology, Accessibility knowledge graph)

A formal, structured representation of accessibility concepts, their properties, and the relationships between them, typically expressed in OWL (Web Ontology Language). Accessibility ontologies model domains such as disabilities, assistive technologies, standards, testing…

Accessible Public Procurement(also: Accessible Procurement, ICT Procurement)

The practice of requiring accessibility standards to be met when government authorities purchase goods, services, and works using public money. Because governments are often the largest buyers in a market, accessible procurement policies have significant power to drive…

Accessible Workplace(also: Inclusive Workplace, Accessible Work Environment)

A work environment—including its physical spaces, digital tools, and organizational practices—designed to be usable by all employees regardless of ability or age. In the digital context, an accessible workplace ensures that internal ICT systems such as HR platforms, financial…

Accommodation Process(also: Accommodation Workflow, Accommodation Request Process)

The organizational workflow through which workplace accommodations for employees with disabilities are requested, negotiated, implemented, and monitored. The accommodation process typically involves multiple stakeholders including the employee, human resources, supervisors, IT…

Administrative Burden(also: Bureaucratic Burden, Process Burden)

The cumulative effort, time, stress, and negative impacts that result from navigating administrative processes such as applying for benefits, gaining medical evidence, completing forms, and interacting with multiple organisations to achieve a particular goal. For disabled…

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